Operation Management Research Paper Example | Topics and Well Written Essays - 2500 words - 1

Operation Management - Research Paper ExampleOperation instruction 1. Introduction The quin star hotel described in the case study must consider a variety of factors when considering youthful and existing operable system. The hotel is large-scale in that it offers 250 bedrooms which must be regularly valued and monitored for cleanliness and relevance to fulfilling the customer needs. This requires a labour-intensive focus to ensure that all elements of the guest devour are fulfilled, thus the need for a structured and regulated cleaning and maintenance crew must be established and managed appropriately. The hotels cardinal kitchens will require more demands, especially in relation to quality and management, as it is designed to allow and service walk-in patrons from the external environment and guests as well. All of these facilities require an operational approach that takes into reflection design, the supply chain, planning, technology, and control from the management per spective, along with human resources, each with its own focus on gossip considerations and outcome demands. 2. Methodology of research The data gleaned for this report involved secondary desk research with consultation with miscellaneous texts related to trading operations management, human behaviour, psychology and marketing. Because the situation of employees is integral to the service encounter and maintaining a imperious brand image, various journals regarding the role of human resources was not dismissed as part of operational and management system. The research identified case studies within a real-time hotel environment regarding environmental initiatives and human resources strategy as it relates to operations management in order to benchmark recommendations regarding what constitutes a quality contemporary operations strategy. Data was analysed by comparing the literature to the case study to identify correlations between concepts and operational strategy in order to gain an understanding of what operational components must be in place in a large-scale, five star hotel environment. 3. Additional hotel features bearing on analysis One of the main themes associated with hotel environments and the hospitality industry as a whole is the human relations element related to employee motivation, worker role in marketing reputation, and general employee satisfaction. Though not described in the case study, the role of the service employee is vital to sustaining a quality reputation with customers and fulfilling their customer service expectations. Therefore, it was necessary to consult with literature describing the employee experience as well since their psychological and sociological attitudes will have a direct impact on their output results and interactions with diverse, international customers. The elements also associated with culture, both employee related and customer related, were also considered since most of the facility operational components maintain a high level of service interaction and will play directly on whether or not the customers remain loyal to the hotel brand. These are important inputs when considering restaurant quality, cocktail environments where socialization between stave and customers is routine and the organisational structure that guides the hotel environment.